MyPublisher
I’m looking into creating a photobook. Since my daughter was born five years ago*, I’ve been making photo albums the old fashioned way, but this is really time consuming and since I do a lot of design work in photoshop, I’ve gotten used to having the kind of control that you just can’t get with scissors. There are literally dozens of sites that do this, but at the moment I’m leaning toward MyPublisher. (Their stock just went up as all zero of you rushed to their site to buy something.) But I have to relate an almost comical moment of bad customer relations. When you go to the site, you’re greeted by a really cheerful offer to “Get a free photobook”. But if you look at the Terms and Conditions, you find (amidst lots of other similar text):
During checkout, under quantity in the MyPublisher shopping cart, enter the quantity you desire. You will be charged for one less book than you enter. (Example: If you want to receive 5 books, put 5 in quantity. You will be charged for only 4.) For the Coupon code to work, the quantity ordered must be at least 2.
Ahh, so they don’t exactly mean “free”, they mean buy one get one free. And since that second one has to be identical to the first, it’s of limited use. I mean, what am I going to do with two copies of my family album for 2007? I’m pretty sure no one else in the world would want one. I guess I could keep it for backup. But I may just save a tree and just not take it at all.
If they wanted to say “two for the price of one” or “buy one get one free”, that would be fine. But their strident offer on the home page combined with the circuitous text in the fine print comes off as icky.
*Before that, I never had the urge to do any such thing, and didn’t even own a camera. There are a handful of pictures that other people took, but they’re on paper in a drawer somewhere. An archaeologist of the future will think my wife and I were born when our daughter was.